Free delivery over £30

Delivery & Returns

Delivery

We're dedicated to delivering your order quickly and efficiently. Below are the details of our shipping options and delivery times;

Domestic Shipping (UK)

    Standard Delivery
    • Cost: £3.99 (Free for orders over £30)
    • Delivery Time: 2-3 business days (appx)
      Express Delivery:
      • Cost: £6.99
      • Delivery Time: 1-2 business days
      • Orders Placed before 2pm on business days are dispatched the same day.

      International Shipping

      We deliver to select international loactions.

        Europe
        • Cost: £11.99
        • Delivery Time: 3-5 business days (appx)
          Rest of the world
          • Cost: £15.99
          • Delivery Time: 5-10 business days (appx)
            Customers are responsible for any customs duties or taxes applicable in their country.

              Order Tracking - You will receive a confirmation email with tracking details once your order has been dispatched.

              Important Notes

              • Delivery times are approximate and may be affected by factors outside our control, such as postal delays or customs processing.
              • Ensure your delivery address is correct at checkout, as we may not be able to update it after your order has been processed.
              • For hygiene reasons, returns are not accepted on opened or worn underwear.
              • For further support, contact us at support@boxeroo.co.uk

               

               

              Returns

              At Boxeroo, we want to make your shopping experience as smooth and stress-free as possible. Enjoy free returns on all orders with a simple and straighforward process.

              First Pair Guarantee - Free 30-Day Returns

              We're confident you'll love your Boxeroo underwear. However, if you're not satisfied with your first pair, you can return it within 30 days - even if it's been worn.

              • This guarantee applies to the first pair of underwear in your first purchase only.
              • This applies to 1 pair pack only.
              • Returns must be sent back in the original undamaged packaging (sealed or unsealed).

              Eligibility for Returns

              Underwear can be returned under the following conditions:

              Unworn and Untried Items:

              • Items must be unworn, unwashed and in their original condition.
              • All tags and labels must remain intact.

              Original Packaging Required:

              • Products must be returned in their original packaging, even if it is no longer sealed.

              Faulty or Incorrect Items:

              • If the product is defective, damaged, or not as described, you are entitled to a full refund under UK consumer law.

              International Orders:

              • Free returns are not offered on international purchases. Customers are responsible for return shipping costs for international orders.

              Return Period:

              You have 30 days from the date of delivery to initiate a return for all purchases, including your first pair.

              How to Return Your Item

              Simple process:
              • Start your return by clicking here . Follow the instructions to complete the process.

              Prepaid Return Shipping Label

              • Once you follow the return process, a prepaid shipping label will be generated for your return.

              Free Returns

              • Return Shipping is free on all orders within the UK.

              Refunds Only Policy

              • We do not offer exchanges.
              • Please return any unwanted product for a refund and place a new order for the replacement item.
              • Once your return is received and inspected, we'll issue a refund to your original payment method within 7 working days.

              Non-Returnable Items

              • For hygiene reasons, underwear that has been worn, washed, or removed from its sealed packaging cannot be returned unless faulty or part of the First Pair Guarantee.
              If you have any questions, feel free to contact our customer service team at support@boxeroo.co.uk. Thank you for choosing Boxeroo!
               
              Bag