Delivery
We're dedicated to delivering your order quickly and efficiently. Below are the details of our shipping options and delivery times;
Domestic Shipping (UK)
- Cost: £3.99 (Free for orders over £30)
- Delivery Time: 2-3 business days (appx)
- Cost: £6.99
- Delivery Time: 1-2 business days
- Orders Placed before 2pm on business days are dispatched the same day.
International Shipping
We deliver to select international loactions.
- Cost: £11.99
- Delivery Time: 3-5 business days (appx)
- Cost: £15.99
- Delivery Time: 5-10 business days (appx)
Order Tracking - You will receive a confirmation email with tracking details once your order has been dispatched.
Important Notes
- Delivery times are approximate and may be affected by factors outside our control, such as postal delays or customs processing.
- Ensure your delivery address is correct at checkout, as we may not be able to update it after your order has been processed.
- For hygiene reasons, returns are not accepted on opened or worn underwear.
- For further support, contact us at support@boxeroo.co.uk
Returns
At Boxeroo, we want to make your shopping experience as smooth and stress-free as possible. Enjoy free returns on all orders with a simple and straighforward process.
First Pair Guarantee - Free 30-Day Returns
We're confident you'll love your Boxeroo underwear. However, if you're not satisfied with your first pair, you can return it within 30 days - even if it's been worn.
- This guarantee applies to the first pair of underwear in your first purchase only.
- This applies to 1 pair pack only.
- Returns must be sent back in the original undamaged packaging (sealed or unsealed).
Eligibility for Returns
Underwear can be returned under the following conditions:
Unworn and Untried Items:
- Items must be unworn, unwashed and in their original condition.
- All tags and labels must remain intact.
Original Packaging Required:
- Products must be returned in their original packaging, even if it is no longer sealed.
Faulty or Incorrect Items:
- If the product is defective, damaged, or not as described, you are entitled to a full refund under UK consumer law.
International Orders:
- Free returns are not offered on international purchases. Customers are responsible for return shipping costs for international orders.
Return Period:
You have 30 days from the date of delivery to initiate a return for all purchases, including your first pair.
How to Return Your Item
Simple process:- Start your return by clicking here . Follow the instructions to complete the process.
Prepaid Return Shipping Label
- Once you follow the return process, a prepaid shipping label will be generated for your return.
Free Returns
- Return Shipping is free on all orders within the UK.
Refunds Only Policy
- We do not offer exchanges.
- Please return any unwanted product for a refund and place a new order for the replacement item.
- Once your return is received and inspected, we'll issue a refund to your original payment method within 7 working days.
Non-Returnable Items
- For hygiene reasons, underwear that has been worn, washed, or removed from its sealed packaging cannot be returned unless faulty or part of the First Pair Guarantee.
